Healthgrades Introduces CareChats™ to Enable Automated Patient-Provider Communication Between Visits | Business Wire
the leading online resource for information about physicians and
hospitals, today introduced Healthgrades CareChatsTM, a
digital solution that allows patients and providers to communicate
The new offering, created in partnership with Conversa, provides
hospitals and providers the ability to engage and support patients using
text and email messaging, in a cutting-edge chatbot conversational
experience. CareChatsTM initiates conversations with enrolled
patients about their condition management, provides encouragement and
education, sets health goals and tracks progress. At launch, CareChatsTM
are available for chronic condition management, pre and post-surgery,
lifestyle health coaching and personal development. Year-long
conversations were created by professional writers and reviewed by
physicians to ensure a conversational tone and clinical relevance.
CareChatsTM integrates seamlessly with the Healthgrades
CRM platform, giving hospitals and health systems the data insights
to connect with and interact with patients most likely to benefit from
using this technology. It also engages providers automatically when
intervention is required and encourages patients to book
an appointment online or call the office directly.
“Most consumers see their doctor a few times per year. Between these
visits, a lot of life happens,” said Brad Bowman, MD, Chief Medical
HRD through Education in India:
Human Resource Development (HRD) refers to the promotion and development of the human capital. It mainly comprises of adoption and implementation of policies to improve the mental, physical and intellectual acumen of the people working in a particular environment or society.
Due to its increasing importance at the national level, most of the countries are now formulating new ways to shape their practices in order to improve their human resources. India, being one of the most important economies in the modern world, is no exception in this regard and new practices of human resource development in India have been introduced to keep the pace with the rest of the world.
Education and HRD:
Officer, Healthgrades. “Communicating with patients between visits
really gives providers a glimpse into their lives–. About who they're,
where they live. How they live. CareChatsTM is a
significant step forward in clinical communication that'll help better
educate, engage, support and motivate patients to achieve better health,
using a conversational approach.”
Hospitals take advantage of CareChatsTM
to communicate with patients
Several leading hospitals and health systems across the country have
already enabled CareChatsTM through Healthgrades.
In one pilot program, Ochsner identified patients who'd uncontrolled
hypertension and trained primary care physicians at their system to
“prescribe” CareChatsTM to these patients. Participants
logged into their secure Ochsner patient portal to begin using CareChatsTM.
In real time, CareChatsTM gave patients the option to pull in
their personal medical information to tailor their conversation.
“Patients are avoiding unnecessary and time consuming visits.
participation in this program has a natural incentive,” said Rich
Milani, MD, Chief Transformation Officer, Ochsner Health System. “We're
pleased to work with Healthgrades to enable this technology, which is
valuable to patients and to our system as a whole. Has given us the
ability to build even stronger relationships with our patients.”
A program developed by Penrose St. Francis Health Services in Colorado
Springs, Colo., which has been named one of America’s 50 Best Hospitals
for 10 consecutive years, also uses CareChatsTM to engage
with patients, in a pilot the system designed in 2016 as a digital
“Consumers are demanding improved health outcomes, increased service,
and convenience. With new digital communication tools, we can provide
members with a meaningful experience that helps improve health behaviors
via a platform they’re increasingly comfortable with,” said Margaret
Sabin, President and CEO, Penrose-St. Francis Health Services.
Citrus Valley Health Partners also uses CareChatsTM as
another important tool in their efforts to improve patient outcomes by
engaging patients on a consistent and timely basis. CareChatsTM
has been an essential component in their efforts to meet requirements
for the Centers for Medicare &. Medicaid Services (CMS) bundled payment
program for both total hip and total knee replacements.
“We're excited to partner with Healthgrades and see so many leading
health systems using The Conversa Conversation PlatformTM to improve
the provider –. Patient relationship,” said West Shell III, Co-founder,
CEO, Conversa. “Utilizing sophisticated logic and intelligent patient
profiling technology, Conversa systematically helps organizations
monitor, communicate and manage patient populations more efficiently
than ever before. Based on the market’s feedback, it’s become clear that
Healthgrades and Conversa are at the center of transforming how patients
and care teams communicate.”
Learn more about how hospitals
partner with Healthgrades.
Healthgrades, headquartered in Denver, Colorado, is the leading online
resource for comprehensive information about physicians and hospitals.
Today, more than one million people a day use the Healthgrades website
to search, compare and connect with hospitals and physicians based on
the most important measures when selecting a healthcare provider:
experience, hospital quality and patient satisfaction. For more
information about Healthgrades, visit http://www.healthgrades.com or
download the Healthgrades
As the healthcare industry’s leading conversation platform, Conversa’s
innovative, scalable. Reliable technology delivers an easy and
meaningful way for providers and patients to communicate. With Conversa,
healthcare organizations can deliver smart, automated patient
conversation experiences that are patient profile driven. Lead to
more informed and meaningful patient relationships, efficient population
management, and ultimately, better clinical and financial outcomes. For
more information, visit conversahealth.com.