Vendor Comparison in Customer Self-Service Software 2017: DIVE Matrix – Research and Markets | Business Wire

DUBLIN–(BUSINESS WIRE)–Research and Markets has announced the addition of the “Vendor

Comparison in Customer Self-Service Software 2017: DIVE Matrix”

report to their offering.

Customer self-service software is a combination of customer and service

interaction solutions, which are intended to empower customers to

provision themselves. Customer self-service solutions consist of

Interactive Voice Response (IVR) systems, mobile self-service, virtual

assistants. E-support (web-based). These solutions empower end-users

to perform tasks or access data on their own, without the help of any

customer service agent. End-users can avail the service 24/7/365.

Customer self-service is a subsegment of Customer Relationship

Management (CRM) and is also used for Employe Relationship Management


Enhancing the customer service through self-service tools empower the

Chase Expands Clear & Simple Plan to Empower And Educate Customers on Smart Credit Use.

Ten-Point Plan Includes $10 Incentive to Help Customers Pay on

Time, Avoid Fees and Maintain Their Best Interest Rate

WILMINGTON, Del. -- Today, Chase Card Services announced the

expansion of Chase Clear & Simple, an ongoing program designed to

help Chase customers better understand and manage their accounts, with

10 consumer-friendly initiatives. In addition, Chase is launching an

online site, that will feature tools and

information to empower customers.

In creating the suite of Chase Clear & Simple materials, the

company wants to increase transparency with easy-to-understand

communications and empower cardmembers to make smarter choices with

tools that will help them more effectively control credit card accounts

and avoid the fees they don't want to pay.

"Through extensive research, we listened to what consumers had

to say, and more than one in five tell us that when choosing a new

credit card, easy-to-understand terms and rules was a very important

selection criteria for them," said Carter Franke, marketing

executive, JP Morgan Chase. "More than half of consumers also

believe that a credit card company should be proactive in contacting

them with advice if they make late payments, exceed their credit limits

or exhibit other behavior that could get them into financial


The Chase Clear & Simple program offers 10 initiatives:

1. Incentives to Pay on Time & Avoid Fees: This summer, Chase

will offer cardmembers a $10 credit when they sign-up for helpful tools

like free alerts, auto-pay and online statements so that they can more

easily manage their accounts, avoid late fees and preserve their best


2. Proactive Outreach: Because Chase wants to help its customers

stay out of financial trouble, Chase is proactively sending letters,

e-mails or phone calls to customers who are showing signs of financial

stress, and even before they get behind on their payments, to offer

solutions and custom payment strategies.

3. Choose Your Due Date: Chase customers can select their own

payment due date, choosing the date that is most convenient for them.

4. Over-Limit Controls:...

companies to increase customer satisfaction and loyalty, thus gaining a

competitive advantage and decreasing the churn out rate. Furthermore,

the innovative approach of sales and marketing has helped the companies

to increase their customer touch points such as promotional events,

websites, questionnaires. Mail delivery. These factors can also be

considered as driving factors for the overall growth of customer

self-service software market as the companies can effectively use these

touch points to deploy the customer self-service tools and technologies

for enhancing the overall customer experience.

This report is instrumental in helping the stakeholders such as customer

self-service software vendors, system integrators, consultants,

value-added resellers. Technology partners, to make business

decisions on customer self-service solution deployments.

Companies Mentioned

  • Aptean

  • Aspect Software, Inc.

  • Astute Solutions

  • Avaya, Inc.

  • Bmc Software, Inc.

  • Creative Virtual

  • Egain Corporation

  • Freshdesk, Inc.

  • Inbenta Technologies, Inc.

  • Jive Software, Inc.

  • Microsoft Corporation

  • Nuance Communications, Inc.

  • Oracle Corporation

  • Pegasystems, Inc.

  • Rightanswers, Inc.

  • Salesforce.Com, Inc.

  • Sap Se

  • Verint Systems, Inc.

  • Zendesk, Inc.

Key Topics Covered:

  1. Introduction

  2. Premium Insights

  3. Dive Overview

  4. Voice: Css Software

  5. CSS Software: Vendor Comparison

  6. Vendor Profiles

  7. Appendix

For more information about this report visit