Vendor Comparison in Customer Self-Service Software 2017: DIVE Matrix – Research and Markets | Business Wire
DUBLIN–(BUSINESS WIRE)–Research and Markets has announced the addition of the “Vendor
Comparison in Customer Self-Service Software 2017: DIVE Matrix”
report to their offering.
Customer self-service software is a combination of customer and service
interaction solutions, which are intended to empower customers to
provision themselves. Customer self-service solutions consist of
Interactive Voice Response (IVR) systems, mobile self-service, virtual
assistants. E-support (web-based). These solutions empower end-users
to perform tasks or access data on their own, without the help of any
customer service agent. End-users can avail the service 24/7/365.
Customer self-service is a subsegment of Customer Relationship
Management (CRM) and is also used for Employe Relationship Management
Enhancing the customer service through self-service tools empower the
Ten-Point Plan Includes $10 Incentive to Help Customers Pay on
Time, Avoid Fees and Maintain Their Best Interest Rate
WILMINGTON, Del. -- Today, Chase Card Services announced the
expansion of Chase Clear & Simple, an ongoing program designed to
help Chase customers better understand and manage their accounts, with
10 consumer-friendly initiatives. In addition, Chase is launching an
online site, www.chaseclearandsimple.com that will feature tools and
information to empower customers.
In creating the suite of Chase Clear & Simple materials, the
company wants to increase transparency with easy-to-understand
communications and empower cardmembers to make smarter choices with
tools that will help them more effectively control credit card accounts
and avoid the fees they don't want to pay.
"Through extensive research, we listened to what consumers had
to say, and more than one in five tell us that when choosing a new
credit card, easy-to-understand terms and rules was a very important
selection criteria for them," said Carter Franke, marketing
executive, JP Morgan Chase. "More than half of consumers also
believe that a credit card company should be proactive in contacting
them with advice if they make late payments, exceed their credit limits
or exhibit other behavior that could get them into financial
The Chase Clear & Simple program offers 10 initiatives:
1. Incentives to Pay on Time & Avoid Fees: This summer, Chase
will offer cardmembers a $10 credit when they sign-up for helpful tools
like free alerts, auto-pay and online statements so that they can more
easily manage their accounts, avoid late fees and preserve their best
2. Proactive Outreach: Because Chase wants to help its customers
stay out of financial trouble, Chase is proactively sending letters,
e-mails or phone calls to customers who are showing signs of financial
stress, and even before they get behind on their payments, to offer
solutions and custom payment strategies.
3. Choose Your Due Date: Chase customers can select their own
payment due date, choosing the date that is most convenient for them.
4. Over-Limit Controls:...
companies to increase customer satisfaction and loyalty, thus gaining a
competitive advantage and decreasing the churn out rate. Furthermore,
the innovative approach of sales and marketing has helped the companies
to increase their customer touch points such as promotional events,
websites, questionnaires. Mail delivery. These factors can also be
considered as driving factors for the overall growth of customer
self-service software market as the companies can effectively use these
touch points to deploy the customer self-service tools and technologies
for enhancing the overall customer experience.
This report is instrumental in helping the stakeholders such as customer
self-service software vendors, system integrators, consultants,
value-added resellers. Technology partners, to make business
decisions on customer self-service solution deployments.
Aspect Software, Inc.
Bmc Software, Inc.
Inbenta Technologies, Inc.
Jive Software, Inc.
Nuance Communications, Inc.
Verint Systems, Inc.
Key Topics Covered:
Voice: Css Software
CSS Software: Vendor Comparison
For more information about this report visit http://www.researchandmarkets.com/research/mtfjqf/vendor_comparison.